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  • Is Allstate’s Good Hands community working?

    Jun 29, 2009 No Comments

    Regardless of your hobby, profession or even your belief system, these days it’s easy to find a group of people just like you. Go to online community organizer Ning and you’ll discover over 1 million communities, for everyone from sand volleyball enthusiasts to landscape architects to supporters...

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  • IPSOS – There’s no "P" in Loyalty?

    Jun 25, 2009 3 Comments

    “P” as in Profitability, that is. Part of the challenge in playing the Loyalty Marketing game is that we, as strategists and solutions providers, tend to confuse the issue for our clients through our own marketing-speak. We spend too much time battling over semantics and definitions when...

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  • Zions Cash Rewards – New Case Study

    Jun 23, 2009 4 Comments

    One of the challenges in the Loyalty Marketing business is that few organizations share tangible results. I still am occasionally asked the question “Does Loyalty Work?” and wish I could point to more specific evidence in public forum as an answer. Telling people that you are restricted ...

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  • What’s Your Plan?

    Jun 22, 2009 2 Comments

    What’s Your Plan? Contributed by Mike Capizzi Economic tidal waves cause disruptive things to happen along the loyalty marketing shoreline.  Whether tsunami or riptide in magnitude, the resulting on-shore event carries the potential to drown the beachcomber or create a sea-side hero. Which wi...

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  • Loyalty 360 Conference Summary from The Wise Marketer

    Jun 20, 2009 No Comments

    Loyalty 360 held its Loyalty, Reward and Incentive Expo 2009 at the Westin Diplomat in Hollywood, Florida between May 31 – June 2.  Over 500 attended the second edition of this conference and the report which follows was published at www.TheWiseMarketer.com on June 16, 2009 as filed by Bill H...

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  • Speedbumps on the Social Media Highway

    Jun 18, 2009 No Comments

    Speedbumps are everywhere. They’re in my neighborhood, at the mall and also on the internet.  If you’re in new environs, speedbumps can by definition be mileposts of learning. Ever fly down the street in an unfamiliar area only to discover speedbumps the hard way? It’s not pleasan...

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  • For Auto Insurers, is Retention Taking a Back Seat?

    Jun 15, 2009 4 Comments

    Until very recently I worked on the acquisition side of an auto insurance account, where  these days it’s all about the price—with virtually every auto insurer claiming they can save you $400 or $500 (which makes you wonder, if everyone can save you money, which companies are ripping people off...

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  • Boat Buying & Loyalty Strategy

    Jun 11, 2009 No Comments

    If you want to find the perfect boat, you’ve got to know what you want and make some tough decisions. The same holds true for setting the course of your Loyalty strategy. Living in proximity to water, there are many excuses to buy a boat and, with two of the biggest boats shows in the world on...

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  • Is there Loyalty among Bibliophiles?

    Jun 09, 2009 7 Comments

    Three men walk into a bar. Sorry, that’s the lead-in to an old Irish joke. In this case, three practitioners of Loyalty Marketing (people who actually create brand loyalty for a living) are on their way to a Florida Marlins game after the conclusion of Loyalty Expo 2009. Having no idea of the ...

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  • Millennial Marketing – "You’ll Get Nothing and Like It!"

    Jun 05, 2009 4 Comments

    Editor’s note: I was fortunate to moderate a panel at  Loyalty Expo 2009 this week titled Building Engagement with Millennials. The panelists were rich in expertise engaging and building brand with Generation Y as well as using email and social media as tools for communications. Bjorn Larsen ...

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