Air Miles & Aeroplan Create Loyalty Oligopoly
filed in Coalition Loyalty, Loyalty Futures, Thought Leadership on Nov.04, 2009
In the beginning, there was Air Miles. Actually, according to history, it was three men in a room that started Air Miles.
According to Air Miles corporate history, Keith Mills wasn’t one of those three guys, but somehow later it was Sir Keith Mills that sowed the seeds of the Air Miles brand and business model across continental Europe. Eventually, Sir Keith helped to found Nectar, the successful coalition loyalty program based in the UK.
There is a passage in Exodus when God tells Abraham that “I will make your descendants as numerous as the stars in the sky and I will give your descendants all this land I promised them, and it will be their inheritance forever.” I am tempted to make a tongue-in-cheek analogy between Abraham and Sir Keith, though the family tree is becoming quite muddled at this point in time and the coming battle between Air Miles and Groupe Aeroplan will ensure that no-one’s inheritances comes easily.
Aeroplan, the spin-off of Air Canada’s frequent flyer program, has not been satisfied to improve its core business, but has set about acquiring loyalty schemes around the world, the most notable of which, until yesterday, being Nectar. Air Miles, to its credit, has apparently been eyeing expansion opportunities and recently announced that it has made a 29% investment in Dotz, the evolving coalition program in Brazil.
Yesterday, Aeroplan announced its planned acquisition of Carlson Marketing. It is not completely clear what the US$188 Million price tag purchased, but presumably Aeroplan has just strengthened it capabilities in offering a complete processing and operational solution for the large companies it is seeking as potential clients. It has also significantly added to its strategic planning abilities assuming that Peppers & Rogers is included in the deal.
The announcement will get the attention of the Air Miles folks in Toronto and its subsidiaries LoyaltyOne & Colloquy will increasingly feel competition in a sandbox that was nearly their own to play in until now. Half the residents of St. Louis will stay awake at night as well as Maritz, MasterCard and others seeking the crown of “leading loyalty solutions providers” find themselves up against stiff competition and deep pockets.
What is means for the rest of the industry will be sorted out over the coming months. One message that is clear is that there is money to be made in Loyalty Marketing, especially if you are the owner of a currency that becomes valued by consumers and is traded widely.
There is also that the likelihood that consolidation will breed greater need for independent viewpoint, analysis and recommendation. Corporate executives making decisions with long term financial implications would be well served to evaluate the source of their advice.
Aeroplan and Air Miles trace their roots back to the same family tree in many ways. Let’s see what kind of family feud will brew now that Aeroplan has upped the ante of the game.









November 4th, 2009 on 11:05 am
Social comments and analytics for this post…
This post was mentioned on Twitter by billhanifin: Aeroplan launches Loyalty War: http://bit.ly/1m9IWW #Loyalty…
November 4th, 2009 on 4:39 pm
Hi Bill,
Peppers and Rogers was sold by Carlson Marketing early this year, primarily to the most successful franchise for the practice in Turkey.
So not part of the Aeroplan deal I would think.
November 4th, 2009 on 5:24 pm
[...] This post was mentioned on Twitter by The Dude Dean, Neal Jansons, Bill Hanifin, Bill Hanifin, Paul and others. Paul said: RT @TheDudeDean: Digg: Air Miles & Aeroplan Create Loyalty Oligopoly http://su.pr/23IAcW #Loyalty #Travel #Business [...]
November 4th, 2009 on 11:27 pm
Tim, Great catch. If that is true, then Aeroplan has not closed the gap as much as I thought in the consultative area. Advantage remains with the competition in that case. Interesting to watch.
Liked your site….
November 13th, 2009 on 3:29 pm
Hi Bill — To clarify, AIR MILES and COLLOQUY are LoyaltyOne subsidiaries, not the other way around.
Also, Tim is correct. P&R was not part of the sale.
I posted your article on our JZMcBride page and twittered it. We don’t have nearly as many followers as you do but every little bit helps. Hope all is well
November 13th, 2009 on 3:35 pm
Bill,
Wow! Craziness, eh? The coalition space is heating up even more. I thought Aeroplan used/uses Maritz for fulfillment, so do you think this means a possible switch? (Since Maritz and Carlson do basically the same things…)
Also- just to clarify for readers, LoyaltyOne is the sub of Alliance Data Systems (ADS) in the US, and Air Miles Reward Program (in Canada) is a brand/scheme/program/currency provider ‘operated’ by LoyaltyOne under license. LoyaltyOne also owns (as you mentioned) Colloquy, as well as Epsilon and others.
I wonder what this will mean for partners like the banks? Carlson works with Scotia I think, operating their Rewards programs and what not– you think they’ll try to mess with that?
November 14th, 2009 on 4:05 pm
Thanks for the comments and clarifications. I did get a direct confirmation from @DonPeppers that Peppers & Rogers was taken private about one year ago.
That fact makes the acquisition even more interesting. Aeroplan may have built out their back-room capabilities but I now wonder how much front end strategic planning IP they have to offer.
Maybe it’s not the last group they plan to acquire. Time will tell.
@billhanifin
November 18th, 2009 on 5:57 am
I really like your blog posts since I’m interested in the business side of loyalty programs and making the most of them. Here is an account of how I’ve actually made money on air miles in Canada while getting a tax receipt. http://www.ehow.com/how_5658961_earn-air-miles-rewards-fast.html Hope it helps others.