Comments on: Sometimes Even The Best Customer Service Comes Up Short

By: Trey Sensor

Trey Sensor — Fri, 13 Nov 2009 19:31:37 +0000

I haven't had any horrible experiences with Comcast. My worst experiences are with Dell. They are terrible. At least with Comcast you can talk with someone within the country and not have to listen to a foreigner. comcast customer service

By: Tom Rapsas

Tom Rapsas — Thu, 12 Nov 2009 16:57:57 +0000

A follow-up for anyone checking in…after my last post and the message above from Frank @ComcastCares, I literally received calls from 4 different Comcast reps, local and national, some calling multiple times. Needless to say, I had a service guy out here yesterday, new boxes in hand, who got me all squared away (for free). So there was a solution out there, it just took the right people to find it. Not sure what to takeaway from this beyond the old adage, “the squeaky wheel…”

By: Rebecca Pearson

Rebecca Pearson — Mon, 09 Nov 2009 21:28:21 +0000

To answer your question, my personal opinion is “no.” Great customer service, while generally in short supply, is great, but what’s the point if the products or services are deficient? Comcast gets an “A” in my book for pretending to care, but does it amount to anything if four reps can’t actually solve your problem or make you in any way feel like a valued customer? I stumbled upon another blog on customer service awhile ago: http://blog.onehourcourses.com/2009/09/08/customer-service-training/ No doubt there’s a connection between customer service and repeat purchases. Food for thought…

By: Reg Saddler

Reg Saddler — Sun, 08 Nov 2009 01:01:23 +0000

I had the opposite experience with @comcaststeve Within 2 minutes of contacting @comcastcares I got a reply. They fixed my problem within 5 minutes. Incredible.

By: ComcastCares

ComcastCares — Sat, 07 Nov 2009 23:12:07 +0000

I think I know more about the confusion. Once again, I apologize for that. From what I have heard boxes are available in your area. What is not yet available are digital to analog adapters that will be used when we transition all channels between 30 and 100 to digital. This transition has not started in your area. Until then, we can obtain a standard cable box for you without any trouble. From what I have been told they are readily available.

Frank Eliason
Comcast

By: ComcastCares

ComcastCares — Sat, 07 Nov 2009 21:20:21 +0000

I have not heard of delay by SA or areas having trouble. I have located your information and I have emailed our leaders in your area to ask for more information. I agree this should not happen.

By: The Dude Dean (thedudedean) 's status on Saturday, 07-Nov-09 21:26:08 UTC - Identi.ca

Sat, 07 Nov 2009 21:12:56 +0000

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By: uberVU - social comments

uberVU - social comments — Sat, 07 Nov 2009 20:41:59 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by billhanifin: @tomrapsas Another great post on Comcast service (or lack thereof) http://bit.ly/2Bcgnj...

By: Tweets that mention Sometimes Even The Best Customer Service Comes Up Short | Loyalty Truth Blog -- Topsy.com

Fri, 06 Nov 2009 14:32:17 +0000

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