Comments on: DIRECTV Becomes a Cable Company

By: H. Leigh Steves

H. Leigh Steves — Mon, 15 Mar 2010 20:01:50 +0000

My beef with DTV is related to their dropping the Versus channel. Versus carries the IndyCar races and is of interest to me for that reason. I have E-mailed them several times and the response was that Comcast owns Versus and are asking DTV to pay too much for the permission to carry Versus.

Now I guess that if they had to pay the asking price they might have to sacrifice some miniscule fraction of their profit margin but if Comcast is indeed gouging, that could be used against them in their bid to buy the major network they are pursuing.

The real positive aspect to this whole hassle is that the FCC is actively involved in a program to make high speed internet universally available throughout the country. When that happens, video streaming technology development will become a marketable commodity and cable and satellite TV will have some serious competition.

By: David

David — Tue, 02 Mar 2010 03:04:55 +0000

Go to: http://www.directvscams.com

Would you reward a kid for stealing from your purse? Of course you wouldn’t.Then why is the NFL rewarding Directv with exclusive rights? They lie, cheat, and steal. They charge you to lease their equipment, then charge you up to $5.99 to protect it against repairs. They will also make unauthorized charges to your credit/debit card. This is 100% accurate. Google directv complaints, it will blow your mind, they had over 20,000 complaints in 3 years, that’s a BBB record.

They have 3 lawsuits pending, in California, Washington, and Oregon. This does not include the silent suits. My goal is to get congress to open the NFL Sunday Ticket to cable companies, and all Satellite companies.

At the top there is a Petition, my goal is to get 10,000 signatures then I’m sending the petition to congress. America needs competition, what if there was only 1 electric company, gas company, or auto maker? You Get the point!

Thanks for your support!

Earl David Evans

By: Amanda Grubbs

Amanda Grubbs — Fri, 19 Feb 2010 01:46:03 +0000

You are so right!! My family has been a subscriber of Directv for 11 yrs now and this is the first time they refuse to acknowledge this promotion!!! Unbelievable. They ran an ad similar in Nov’09 which we took advantage of; oh, I’m sorry, they took advantage of us!!! We never got any thing in the mail, with our bill, nothing about this movie money certificate. My husband just got off the phone with them after talking to someone over in the Phillipines and said they don’t have Dirctv. They transfered us over to someone in the US and they don’t have Directv either. Maybe they know something we don’t. Anyway, they never heard of any promotion of that kind or even the one they just had for Valentines day, buy 1 get 1 free. That deal you can find on Google, the one in Oct.’09 you can find, but you cannot find the one for Nov. or Dec.’09 like they shut those sites down so we have nothing to back up our story. My husband has a way of recording these movies that mysterously disappear after 24 hrs also and had decided the next promotion that he sees them running, he is going to record that time that has been saved up on the dvr because then that is date and time stamped so they can’t deny it next time. No you are not the only one that saw that ad and now thinks they are going crazy. We saw it too. Your fight is hopefully becoming nation wide now. I’m sure millions of people are PO’ed about this. Especially during this time in the economy where money is running thin.

By: Stephen Campbell

Stephen Campbell — Thu, 04 Feb 2010 14:35:17 +0000

Great article which confirms that it’s not just me that sees them as going down the wrong path in terms of customer service. For years I’ve been a big supporter of DirecTV and of their customer support, at least as it compares to the cable companies.

One of the things I always liked about DirecTV was that you could add and remove premium channels, at will, with a 30 day minimum. That made it really easy to subscribe to HBO during the three months that Entourage was on and then turn it off when the series ended for the year.

Last year all of that changed. It’s still easy to add services using the website but dropping any premium service now involves going through their telephone system. While I still believe their call center is an improvement over most cable companies, a call center is a call center. Waiting on hold for 5 – 15 minutes to remove something you used to be able to remove in seconds is, IMHO, not a move in the right direction.

I’ve put my account on suspension for 6 months while I try out the cable company again. Basic service is included in our community but I’ve avoided using it for the past 7 years as I smugly enjoyed the ease of using DirectTV. You know what? So far the cable experience has been OK.

You put it perfectly – Dealing with DirecTV is now essentially like dealing with the cable company. If you’re going to turn your product into a commodity you need to be prepared for people to switch for a slightly better price.

By: uberVU - social comments

uberVU - social comments — Tue, 02 Feb 2010 21:22:55 +0000

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