The USPS – Death Spiral of an Industry?
filed in Communications, Loyalty Futures on Jul.26, 2010
Suppose you had a business whose sales had dropped 13% over the past year, continuing a multi-year sales decline.
You’d probably look for ways to run your business more efficiently by cutting expenses. You might even consider reducing your prices to attract more business.
Well if you’re the United States Postal Service (USPS), you have a different take on what to do about a double-digit decline in revenue: you decide to raise your rates to make up for lost income, in some cases dramatically.
According to BtoB Magazine, in early-July the USPS requested that standard-mail letter rates, the kind used most often for commercial direct mail campaigns, be increased 5%. The USPS also asked that standard-mail parcel rates, used to send small-size merchandise and product samples, be raised a whopping 23.3%.
Raising prices to make up for decreasing sales? Is that any way to run a business?
Mail volume is dwindling because consumers are increasingly using electronic communications as alternatives to postal deliveries. That’s an undeniable fact. The proof: from 2007 through 2009, the volume of mail handled by the USPS fell by 36 billion pieces, a 17% decline and the greatest drop in its history.
This year, the USPS is on track to lose a stunning $6.5 billion. Yet, instead of doing something to manage expenses, the Affordable Mail Alliance reports that in 2009 the USPS managed to reduce labor costs by a mere single percentage point, 1%.
I have long been a proponent of direct mail, believing it best to give consumers a choice of communications vehicles. We’ve also seen studies showing that most people still prefer snail mail over e-mail, viewing it as a welcome respite from their clogged inboxes. But this latest plea for another price increase begs the question: At what point does it become cost prohibitive to use a communications medium whose delivery costs can run up to 100 times more than that of its electronic competitors?
I hate to say it, but maybe it’s time to consider eliminating mail—and the USPS—from the marketing mix.
What do you think?
Tom Rapsas is a seasoned Creative Director and Direct / Loyalty Marketing guru. He is also a valued contributor to Loyalty Truth. You can follow him on Twitter: @TomRapsas








July 26th, 2010 on 8:45 am
The thought of the USPS going the way of the milk man is somehow disturbing, even with the economic considerations pointed out by Tom in this post.
There is still a kitchen table in most every home and people like to read and share information while they are gathered up for a meal or a short break.
That said, I have not talked with a client in the past year who wanted to test a concept beginning with white mail & the emphasis on cost cutting has accelerated the preference for lower cost channels, mostly email.
There is some irony in the fact that USPS publishes a pretty good magazine “Direct” covering the DM space. Pity that they may not be a viable option for many brands in the future.
July 26th, 2010 on 10:58 am
[...] This post was mentioned on Twitter by Bill Hanifin and Barry Kirk, Bill Hanifin. Bill Hanifin said: Is it the end for the USPS? Tom Rapsas offers his view on Loyalty Truth Blog – http://spr.ly/6015E6x [...]
July 26th, 2010 on 12:25 pm
Direct mail and phonebooks both need to die.
July 26th, 2010 on 6:51 pm
Definitely stunning when you consider the numbers. There will always be a need to ship physical items back and forth, but you’re right – if the big ticket shippers and marketers decide to cut back, USPS is going to raise their prices into oblivion (assuming they keep this model).
On the bright side, perhaps a different agency or private company would then take over the mail infrastructure and create a model that’s sustainable. I don’t think I’m alone when I say that I pay a great deal of attention to a well done mail piece.
July 29th, 2010 on 10:58 am
[...] announced it is selling more Kindle books than hardcovers, the US Postal Service is in jeopardy, and Continental Airlines will begin allowing travelers to scan themselves on board flights. As [...]
July 29th, 2010 on 11:02 am
Hey Dean, I have officially tossed my phone books and am not sure how much longer the Yellow pages business model will survive. With every day of further smart phone penetration, the value of paper based directories weakens.
For me, I touch my Maps icon on my iPhone, search for a business name or type and the GPS returns choices in the area. I can click on the name of a business, get their phone number and address, and I’m on my away.
I know it’s old hat for some, but I still find the power that exists in the smart phone to be amazing. I’m sure we’ve just scratched the surface.