In a word association game where the question is “bank loyalty”, the answer has to be “card rewards”. Co-branded credit cards with rewards are the staple of the credit card ind...
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If you have thick skin, you’ll do just fine as a banker. I know, I walked in the moccasins for about 10 years. As economic cycles come and go, consumer confidence and trust in large financial in...
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Navigating the business landscape requires more discernment and wisdom than ever. It seems to be the season of negotiation, and lobbyists from both sides of a case seem willing to take huge gambles fo...
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Winter Can Be Bleak Imagine you are playing a video game populated by card based loyalty programs. It wouldn’t be difficult to choose the best weapon from your...
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I don’t take credit for much, but Total Relationship Banking (TRB) is a term that I created while working with the Colloquy consulting group around the turn of the Millennium. I recently had the...
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Relationship Banking is making a comeback with the launch of Regions Relationship Rewards this past summer. The $137 Billion asset bank ranked #3 among 11 banks in the Southeast region of a JD Power...
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Relationship Banking is a term that has been around since the 80′s. In its first use, it described a holistic level of service that branch personnel could deliver to customers by having the enti...
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