Entries Tagged ‘American Express’:
filed in Case Study, Retail on Feb.26, 2010
My Dad taught me the value of money. Cash is King and all that.
A dollar is a dollar, that can’t be denied. And, those dollars are increasingly hard to come by with the demands of business pressing harder on most over the past two years.
With my mind on cash and flipping through the latest issue [...]
Tags: American Express, cash back rewards, Costco, Costco Connection, cusotmer retention, customer behavior, frequency, repeat purchase, Target, Tescos, Tescos Clubcard, True Earnings Card
filed in Banking & Cards, Thought Leadership on Nov.09, 2009
I recently shared a story in the Toronto Globe & Mail about how Canadian parents would rather talk with their children about sex, drugs or alcohol than money.
Sometimes when I talk with stakeholders responsible for loyalty program operations, I get the feeling that the question draining their complexion is not far from that mark. “Who [...]
Tags: American Express, breakage, Buffalo Bills, Credit Card Act of 2009, credit card rewards, Hugh McColl, Leon Lett, Loyalty programs, MasterCard, merchant funded rewards, NCNB, North Carolina National Bank, participating merchants, Rewards programs, Visa
filed in Thought Leadership on Mar.11, 2009
A Mosaic is defined as a decorative art involving small pieces of glass, stone, or other material. It is an art form that represents the product of human creativity and captures the eye. Mosaics date back to AD 64 when In Rome, Nero and his architects used them to cover the walls and ceilings of [...]
Tags: Amazon, American Express, Apple, Business Week, Customer Loyalty Mosaic™, Customer Satisfaction, Federal Express, Jaguar, Lexus, Loyalty Marketing, Mosaic, Ritz Carlton, tessera, USAA, Walmart