filed in Communications, Social Media on Jan.06, 2010
I read some really great year end posts during the week leading up to New Year’s Day. Amidst the “Top 10/50/100″ lists, there were thoughtful, humorous, and motivational takes on how to evaluate 2009 and approach 2010 with energy and enthusiasm.
One or two that caused me to take my finger off the mouse and pause [...]
filed in Case Study, Customer Experience on Apr.09, 2008
I own a Blackberry 7130. That doesn’t make me much different than any of my readers, except that, according to ATT Wireless, I’m a dinosaur.
I’ve owned the device since November 2006, which equates to 17 months in all. During that time, I’ve had to replace it once as the microphone stopped working, forcing me to [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
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