Chris Brogan is going to jump all over me.
In a keynote presentation he made recently at Like Minds 2010, he rightfully commented that the chatter about social media in US conferences had become “boring” and, with tongue in cheek, suggested  “I think it should be legal that if someone says “Just join the conversation” that [...]

Over the recent holidays, my friend Bill Hanifin pointed out a post written by the person arguably at the forefront of the whole social media movement, Chris Brogan. In the post, Brogan said, “People are slowing down to turn their thoughts to family and to their own development, and to what worked and what didn’t [...]

It’s probably no surprise that the great brands are able to combine excellent products with a superior level of customer service. After all, it’s this magic combination that makes them great brands in the first place.
Go to an Apple store to purchase their (in my opinion) superior products, and you get service from friendly, helpful [...]

One of the blogs I enjoy reading is written by Chris Brogan. He’s got some interesting takes on social media and a huge following.
Today he stepped in the Loyalty Marketing sandbox with his post The Myth of Brand Loyalty. I won’t recount the story here and encourage you to read it as well as [...]

There is a growing debate concerning the social media space. While the cognoscenti are touting their use of Twitter, Digg, Friend Feed and other social media tools, there are strong voices of skepticism labeling those medium as unproven business tools at best, time-wasting black holes at worst. The schism could be no more than manifestation [...]