filed in Loyalty Asterisk™, Thought Leadership on Apr.02, 2010
Yesterday was April 1. To my surprise, I received these fantastic offers from three of my favorite loyalty programs.
American Airlines AAdvantage sent me an email offering discounts on fares between some of my favorite and most traveled cities. They even distinguished between those cities which I frequent for business and those for personal or vacation [...]
filed in Case Study, Retail on Jan.30, 2010
I need to do some consumer research. Do minor consumer revolts against good sense constitute a leading indicator of good times returning, or confirm that the economy is still struggling with frustration leading people to make irrational choices?
Whatever the answer, it seems a minor groundswell is taking place in the restaurant business with new chains [...]
filed in Customer Experience, Operations, Retail on Sep.04, 2009
Now and then, it’s good to know you’re ahead of the game.
A few months ago, I had written about CVS ExtraCare and, along with an overview of their program, made note that I had measured one receipt in excess of 36″. If receipts were as much fun to catch as Tarpon and Bonefish, this one [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
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