filed in Banking & Cards, Loyalty Futures on Apr.12, 2011
The continuing battle over the regulation of interchange has yet to hint at a winner. The battle lines are clearly drawn and each side of the debate between banks and retailers makes a sensible case, until you read the opposing view. For the average consumer, that is exactly the problem.
At first blush, many consumers may [...]
filed in Banking & Cards, Thought Leadership, Total Relationship Banking on Mar.14, 2011
Navigating the business landscape requires more discernment and wisdom than ever. It seems to be the season of negotiation, and lobbyists from both sides of a case seem willing to take huge gambles for a chance to win big.
When the National Football League’s collective bargaining agreement expired on March 11, the locked-out players responded swiftly, [...]
filed in Loyalty Models, Merchant Funded Loyalty on Jan.17, 2011
Cartera Commerce, until recently known as Mall Networks, and Vesdia, long ago known as Baby Mint, have announced a merger that will change the supplier side of the merchant funded loyalty landscape.
Or will it?
Like my reported allergy to penicillin, someone told me long ago that there was no such thing as an original idea. I’m [...]
filed in Loyalty Models, Merchant Funded Loyalty on Jan.17, 2011
Cartera Commerce, until recently known as Mall Networks, and Vesdia, long ago known as Baby Mint, have announced a merger that will change the supplier side of the merchant funded loyalty landscape.
Or will it?
Like my reported allergy to penicillin, someone told me long ago that there was no such thing as an original idea. I’m [...]
filed in Banking & Cards, Customer Experience, Loyalty Asterisk™ on Jul.13, 2009
Poor WaMu.
They failed as a financial institution, were acquired by Chase, and are now being disrobed of their innovative Occasio branch designs. In my neighborhood, the evidence of Occasio is rapidly being wiped away by construction crews. While not everyone agrees on the wisdom of dismantling of the retail-like branch layouts, many will concur that [...]
filed in Banking & Cards, Customer Experience, Loyalty Asterisk™ on Jul.13, 2009
Poor WaMu.
They failed as a financial institution, were acquired by Chase, and are now being disrobed of their innovative Occasio branch designs. In my neighborhood, the evidence of Occasio is rapidly being wiped away by construction crews. While not everyone agrees on the wisdom of dismantling of the retail-like branch layouts, many will concur that [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
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