filed in Communications, Social Shopping on Jan.20, 2012
Coming up with brilliant product development and loyalty marketing strategy is the foundation for business success but diligent pursuit of flawless execution makes an idea come to life.
Just the other day, I received an email from Zavee.com which got my attention. Not only did the subject line “Top 5 Mystery Merchants of the Month” stand [...]
filed in Customer Experience, Loyalty Asterisk™, Retail on Mar.18, 2011
I woke up yesterday with enthusiasm for the day. It was St. Patrick’s day. Whether you have any real “green” in your blood, its a festive day to be sure.
Going though an inbox full of messages, I found an offer from a local coffee shop offering a free coffee with purchase of a breakfast sandwich. [...]
filed in Communications, Retail on Dec.21, 2010
Over the years, my wife and I have signed up to receive e-mails from quite a few retailers. The list includes: Solutions, Ann Taylor, Eddie Bauer, Land’s End, Sephora, Bath & Body Works, Williams-Sonoma, Victoria’s Secret, Wine Library, Crate and Barrel, Gap, Old Navy, Wine.com, Pottery Barn The Discovery Store.
It wasn’t hard to pull the [...]
filed in Airline, Communications on Jun.01, 2010
Oracle is increasingly active in the Loyalty Marketing industry and has reported success in providing technology support for some of the largest frequent flyer programs in the US.
I recently ran across an Oracle blog that recounted how Alaska Airlines upped its email game, adding a greater degree of personalization by replacing a legacy mainframe loyalty [...]
filed in Case Study, Communications, Online, Retail on Jul.06, 2009
We recently published a new Case Study examining the competitive scenario between two leading retailers of cycling gear and supplies – Bike Nashbar and Performance Bike. There is a de-facto advantage to one of the players and a key channel that the other can leverage to fight back.
The ultimate question: What would you do if [...]
filed in Case Study, Communications, Contributing Authors, Online, Retail, Tom Rapsas on Jun.02, 2009
We recently published a new Case Study examining the competitive scenario between two leading retailers of cycling gear and supplies – Bike Nashbar and Performance Bike. There is a de-facto advantage to one of the players and a key channel that the other can leverage to fight back.
The ultimate question: What would you do if [...]
filed in Case Study, Communications, Online, Retail on Jun.01, 2009
We recently published a new Case Study examining the competitive scenario between two leading retailers of cycling gear and supplies – Bike Nashbar and Performance Bike. There is a de-facto advantage to one of the players and a key channel that the other can leverage to fight back.
The ultimate question: What would you do if [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
Loyalty Truth is published by Hanifin Loyalty LLC. Feel free to join the discussion by leaving comments, and stay updated by subscribing to the RSS feed
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