Customer Service at the Front Lines – “The Weakest Link”
filed in Associate Training, Brian Kryzanski, Case Study, Contributing Authors, Customer Experience, Loyalty Asterisk™, Retail on Aug.04, 2009
Editor’s note: Reading Brian’s post here got the adrenaline flowing. The irony of retail is that the lowest paid associates, also the ones with the highest turnover rate, are the primary interface for the customer. How ironic….spend millions on branding, advertising, merchandising, fashion consulting…..and then leave your fate in the hands of people who are [...]








