filed in Loyalty Asterisk™, Thought Leadership on Oct.26, 2009
Fred Reichheld may have asked the Ultimate Question, but few seem to have “just one answer” to the question.
Napoleon Hill was quoted as saying that ”Lack of loyalty is one of the major causes of failure in every walk of life.”
I tend to agree.
In business and in life, if you show sincere concern for another [...]
filed in Brand, Case Study, Customer Experience, Loyalty Models on Jul.28, 2009
“While not every business needs a Loyalty Program, every business does need a well planned and executed Customer Strategy.” This is one of the loyalty mantras that I share on Hanifin Loyalty and the statement represents a guiding light on the path to innovation in the next wave of Loyalty Marketing.
For some businesses, building a [...]
filed in Thought Leadership on Jan.29, 2009
In my opinion, The Loyalty Effect remains the definitive book written on Loyalty Marketing. Authored by Frederick Reichheld of Bain & Company in 1996, it was required reading for the team at Frequency Marketing as we completed our Loyalty Marketing “basic training”.
Reichheld postulated that in order for a business to create loyalty related shareholder value, [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
Loyalty Truth is published by Hanifin Loyalty LLC. Feel free to join the discussion by leaving comments, and stay updated by subscribing to the RSS feed
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