filed in Airline, Customer Experience on Aug.22, 2008
Question of the day: Are you more loyal to your airline or to the snacks they serve?
If you’re a frequent flyer, there is a new game to play while waiting for your next boarding announcement. Have your traveling companion run through a list of favorite snacks and see if you can guess which airline offers [...]
filed in Customer Experience, Retail on Jun.11, 2008
My earlier post, “Finding a cure to digital myopia” offered the thought that while people are consumed with keeping the pace with the introduction of new applications synonymous with Web 2.0, we stand in danger of missing the bigger picture.
The offline version of the same story started in the late 70’s when during the first [...]
filed in Customer Experience on Apr.02, 2008
6am Miami International Airport: Oil prices are near record highs and American Airlines grounded a slew of MD80’s last week due to maintenance shortcomings. Regardless, my flight is full and standbys number more than 40. The slug of people around the check-in area makes me feel late, though I am not. Another passenger asks what [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
Loyalty Truth is published by Hanifin Loyalty LLC. Feel free to join the discussion by leaving comments, and stay updated by subscribing to the RSS feed
Bill Hanifin Tweets
H. Leigh Steves on DIRECTV Becomes a Cable Company
Duffy's Sports Grill - Club MVP Program | Loyalty Truth Blog | PostcardArea.Com on Duffy’s Sports Grill – Club MVP Program
Bill Hanifin on Duane Reade FlexRewards™ Off to a Rocky StartBill Hanifin on It’s Reward Time at Costco – Are You Motivated?Bill Hanifin on Join The Conversation at Retail Wire