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Loyalty

  • A Day In the Life with Foursquare

    Sep 22, 2010 No Comments

    A day in the life with Foursquare has been changing, imperceptibly at times, but lately its reached the Malcolm Gladwell point, I mean the Tipping Point. The difference I’m talking about has less to do with users and is all about merchants. That’s good news and also a partial answer to t...

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  • Location Based Loyalty

    Sep 21, 2010 No Comments

    While I have been robotically checking in all over the place for the past year or so, I’ve asked myself about the game mechanics at Foursquare and why there are 18 locations listed for the Fort Lauderdale airport making it confusing to know just where to check in. In short, when things get con...

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  • Dick’s No Sweat Protection Plan – A Classic Loyalty Asterisk

    Aug 16, 2010 No Comments

    These days, it seems that consumers can’t buy a major appliance, personal computer, or big screen television without being offered an extended warranty. The irony in the sales pitch is that talking points from store personnel leading up to the purchase decision are centered on the high quality...

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  • Virgin Atlantic Goes The Extra Mile

    May 24, 2010 2 Comments

    I just signed up for the Virgin Atlantic loyalty program called the Flying Club. I have no immediate plans to fly on the airline. Nor do I really need another frequent flyer card, as I’ve got miles banked in three or four programs now. The reason I joined the club is I just finished reading Busine...

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  • Has Loyalty Become a Bad Word?

    Apr 07, 2010 2 Comments

    Neil Rogers was the original “shock jock” in South Florida radio. Not being a fan, I was in a clear minority as he stacked up top ratings year after year before retiring in 2009. Part of Mr. Roger’s shtick was living in the gray area of FCC regulation, and he was reminded from time...

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  • Living on the edge of Loyalty

    Sep 16, 2008 No Comments

    The consummation of loyalty love is found in the passion of redemption. Too bad that I have heard from far too many people that as hard as they try, they can’t reach this pinnacle of loyalty emotion. “I’ve got a bazillion points and just can’t seem to redeem them” goes the self pitying ref...

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  • Fueling Loyalty in Tough Times – BP Visa Rewards Card

    Apr 23, 2008 No Comments

    BP Visa Rewards Card Seeing the low-fuel light illuminate on the dashboard signals different reactions to the driver based on how well you know your vehicle. Having driven my previous one for over 8 years, I could shrug my shoulders knowing that at least 3 gallons remained. My new ride was a differe...

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  • Building Retail Loyalty in 10 Easy “K’s”

    Apr 16, 2008 1 Comment

    Ever since man has been on earth, we’ve been running. In the beginning, our motivation was the need for food, shelter, and survival. By the mid-twentieth century, pursuit of fitness through sweaty activities had become the domain of oddballs. Given the outlaw nature of adult fitness only 50 years ...

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