filed in JZMcBride & Assoc, Retail on Nov.09, 2010
Often times, as I cash in my CVS Extra Bucks or Nordstrom Notes, I wonder how much these loyalty programs cost retailers. For some, I imagine they are a valuable loss leader. And done well, a good number should cross over into profitability.
So I ran a quick check of several recent quarterly reports and, well, [...]
filed in Case Study, Retail on May.04, 2009
A picture is worth a thousand words, but since CEO’s don’t generally paint pictures, we have to listen to what they say. One of the best opportunities to listen is when business leaders speak to the investment community. In these venues, one has to assume that the priorities outlined are indicative of the direction the [...]
filed in Case Study, Retail on May.04, 2009
A picture is worth a thousand words, but since CEO’s don’t generally paint pictures, we have to listen to what they say. One of the best opportunities to listen is when business leaders speak to the investment community. In these venues, one has to assume that the priorities outlined are indicative of the direction the [...]
Loyalty Truth covers all aspects of Loyalty Marketing, Customer Strategy and all things Customer-Centric. The author, Bill Hanifin, has worked with top companies in virtually every consumer facing industry across North America, Europe and Latin America. His insatiable curiosity to understand how consumers make purchase decisions leads to valuable insights used by business to establish enduring brand loyalty.
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