Entries Tagged ‘Peppers & Rogers’:
filed in Customer Experience, Loyalty Asterisk™, Loyalty Futures on Oct.22, 2010
Some people are always pushing the envelope.
Don Peppers is one of those people.
Listening to his closing keynote presentation at the Mega Event 2010, I enjoyed a refreshing set of new ideas and one of the most compelling calls to action for brands wishing to build customer loyalty and improve customer satisfaction.
Peppers talked about building customer [...]
Tags: Customer Loyalty, Customer Satisfaction, digital media, Don Peppers, Loyalty Asterisk™, Martha Rogers, Mega Event 2010, Peppers & Rogers, Trustability
filed in Customer Experience, Loyalty Asterisk™, Loyalty Futures on Oct.22, 2010
Some people are always pushing the envelope.
Don Peppers is one of those people.
Listening to his closing keynote presentation at the Mega Event 2010, I enjoyed a refreshing set of new ideas and one of the most compelling calls to action for brands wishing to build customer loyalty and improve customer satisfaction.
Peppers talked about building customer [...]
Tags: Customer Loyalty, Customer Satisfaction, digital media, Don Peppers, Loyalty Asterisk™, Martha Rogers, Mega Event 2010, Peppers & Rogers, Trustability
filed in Airline, Coalition Loyalty, Conference on Oct.21, 2010
Listening to execs sharing insights into key airline marketing and business issues at The Mega Event 2010, I put together an airline loyalty marketing IQ test just for you.
The questions were raised and answered through a compilation of remarks from the following companies including, but not limited to: Aeroplan, American Express, Emirates Airways, Kobie Marketing, [...]
Tags: Aeroplan, Airline Loyalty, American Express, Customer Engagement, Datarati, Emirates Airways, FFP, frequent flyer program, Kobie Marketing, loyalarati, Loyalty Marketing, Millenium Aviation, Peppers & Rogers, Qantas, Sapient Nitro
filed in Airline, Conference on Sep.16, 2010
I’m not much of a TV guy, but noticed that we just streaked through the awards season with Miss Universe, the Emmy Awards, and the Video Music Awards all shown within a few week period.
Now we get into the REAL award season … The Mega Awards are open for nomination now and the winners will [...]
Tags: Airline Information Mega Event, Ancillary Revenue, ARAC Ancillary Revenue Conference, Co-brand Partnership Conference, Don Peppers, FFP Loyalty Conference, Groupe Aeroplan, Loyalty Marketing, Mega Awards, Montreal, Peppers & Rogers, Rupert Duchesne, Ryanair, Social Media
filed in Coalition Loyalty, Loyalty Futures, Thought Leadership on Nov.04, 2009
In the beginning, there was Air Miles. Actually, according to history, it was three men in a room that started Air Miles.
According to Air Miles corporate history, Keith Mills wasn’t one of those three guys, but somehow later it was Sir Keith Mills that sowed the seeds of the Air Miles brand and business model [...]
Tags: Aeroplan, Air Miles, Carlson Marketing, Colloquy, Dotz, Keith Mills, Loyalty Marketing, LoyaltyOne, Maritz, MasterCard, Nectar, Peppers & Rogers
filed in Coalition Loyalty, Loyalty Futures, Thought Leadership on Nov.04, 2009
In the beginning, there was Air Miles. Actually, according to history, it was three men in a room that started Air Miles.
According to Air Miles corporate history, Keith Mills wasn’t one of those three guys, but somehow later it was Sir Keith Mills that sowed the seeds of the Air Miles brand and business model [...]
Tags: Aeroplan, Air Miles, Carlson Marketing, Colloquy, Dotz, Keith Mills, Loyalty Marketing, LoyaltyOne, Maritz, MasterCard, Nectar, Peppers & Rogers