Loyalty 201 – Enter Through the Narrow Gate
filed in Customer Experience, Loyalty 201, Thought Leadership on Aug.15, 2009
Data driven marketing programs which unite tangible rewards and special benefits are meant to change behavior. And the outcome of the behavior change should render a business benefit for the company sponsoring the program and create feelings of affinity and goodwill from the people whose behavior changed towards the sponsoring outfit.
Practitioners call the resulting schema [...]









