I’m about to give you some news about the results of a Pew Research Center study released this week on American news consumption trends. So, if this is the first you’ve heard of thePew study, consider your source to be an online blog. Pew’s major finding is that Americans are spending more tim...
Read More →I’m about to give you some news about the results of a Pew Research Center study released this week on American news consumption trends. So, if this is the first you’ve heard of thePew study, consider your source to be an online blog. Pew’s major finding is that Americans are spending more tim...
Read More →
U.S. companies that use social media primarily to deepen customer loyalty spend almost twice as much on this emerging channel as competitors who use it for brand awareness, customer acquisition and other core marketing purposes, according to national survey results jointly released by the Direct M...
Read More →
Relationships are challenging. But navigating relationships in the new era of social media brings with it a whole new set of challenges (and now a whole new host of web sites.) In the past few days, I’ve had two friends change their relationship status on Facebook to announce a new relationshi...
Read More →
I’m honored to have made strong alliances with respected people in my industry. Though I wouldn’t turn down sensible sponsorship, each of the icons on the right hand panel of the Loyalty Truth are there through mutual agreement, not due to an advertising deal. Once in a while, one of my ...
Read More →
Suppose you’re a local craft brewery, without the marketing resources of a Coors, Miller or Sam Adams. You don’t have money in the budget for national TV commercials—or any TV spots for that matter. So how do you get the word out about your award-winning brews? If you’re Delaware-based Dogf...
Read More →
Banks traditionally build brand on the pillars of strength, reliability, security, and service. Few have developed a “personality” brand and I cannot think of one that has created a brand that evokes a passionate response from its fans as do Starbucks, Apple, and Coca-Cola. Though banks ...
Read More →
These days, it’s just about impossible to find a social media “expert” who doesn’t recommend that your company and/or clients jump on the social media bandwagon. And why not? It really is an amazing new channel that both empowers customers and, as pointed out by Bill Hanifin, is about as clo...
Read More →In the past week, business has taken me to Vancouver, BC and San Jose, Costa Rica with a pit stop in South Florida for a day or so at home. None of that was a big deal until my colleague Mike Atkin noted at dinner that we’ve been hitting these spots in conjunction with some pretty big events. ...
Read More →After spending the last few weeks thinking through reasonable responses to my new favorite question for 2010 “Do you think Social Media is here to stay?“, I’ve recently been re-directed to my “old” favorite question that I have been answering for 12 years “Do loya...
Read More →
