Defusing Airline Frustration In A Word: Communication
filed in Airline, Customer Experience, Social Media on Aug.13, 2010
Steven Slater is a blogger’s dream. For anyone looking for that quirky story to opine about, Mr. Slater provided a remarkable set of actions that will earn him a bit more than 15 minutes of fame. In fact, I’ll bet the incident that took place this week on Jet Blue flight 1052 from Pittsburgh to [...]








