How The Zappos Culture Drives Loyalty
filed in Brand, Online, Retail, Social Loyalty on Jan.26, 2012
When you’re selling hammers, every prospect looks like a nail. You’ve heard the expression before. The loyalty version of this is that many suppliers think every solution has to be currency based because that’s what they are selling.
I can hear the groans now, but don’t worry. I’m an advocate of data-driven marketing strategies that are [...]








